RETURNS POLICY

Returns on stock items are accepted within 30 days of delivery.
All returns are subject to a 20% inspection, re-boxing, and re-stocking fee.
All returned items must be repacked and returned in their original packaging for protection.
The customer is responsible for any damage that occurs during return shipment. Packages being returned should be insured by you for your protection.
Returned merchandise that is damaged upon receipt will not be credited.
Customers are responsible for the initial shipping cost and all return shipping costs. No credits are issued on shipping costs.
Absolutely no returns are accepted on customer orders and customized products, including orders with custom text, imprinting, or graphics.

Return Procedure

Please review our Return Policy before completing these steps.
Standard Package Shipment (UPS/FedEx/USPS):
- Download, print and fill out our Return Packing Slip. Please fill out this form completely and return it with your package.
- Returns will not be accepted without the Return Form.
- Failure to fill in all required fields will delay the processing of your return.
Freight/Pallet Shipments
- Please contact us so an RMA number can be generated for your return.
- Write/label all sides of the shipment with the assigned RMA number.
- Freight Returns will NOT be accepted without a valid RMA number marked on the outside of the package/crate.
Please allow 15 days from the date we receive the return for inspection and credit where due.

The product is to be carefully repacked in the original packaging with extra special emphasis on the inside of the box, surrounding the entire product.
If your package came banded and are unable to reband it, be sure to use extra tape.

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We accept exchanges for similar products.
Upon receipt of the merchandise, the exchanged item will be shipped. Shipping fees will apply.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us via our Contact Form.